Shipping & Delivery Policy

Aura Home – Furniture & Décor

Last Updated: September 29, 2026

At Aura Home, we aim to deliver your furniture safely and conveniently to your doorstep. Please review our shipping and delivery policy before placing your order.

1. Delivery Areas

Aura Home delivers to all governorates across Egypt.

Delivery availability and estimated delivery times may vary depending on the customer's location, the product type, and delivery arrangements.

2. Order Processing & Delivery Times

Delivery and preparation times depend on the product and the delivery location.

• Ready-made products: Preparation and delivery times vary depending on the item and the customer's location.

• Made-to-order furniture: Production and delivery timelines are determined according to the product specifications and the delivery schedule agreed upon with the customer.

The estimated delivery timeframe will be communicated to the customer before order confirmation.

Please note that delivery dates are estimates and may be affected by circumstances beyond our reasonable control.

3. Shipping Fees

Shipping fees vary depending on the delivery governorate, product size, and delivery requirements.

The applicable shipping charges will be communicated to the customer before the order is confirmed.

Any additional delivery or handling charges, where applicable, will be disclosed to the customer in advance.

4. Payment Terms

Aura Home offers a deposit-based payment arrangement.

• A deposit is required to confirm the order.

• The remaining balance is payable upon delivery of the furniture.

The deposit amount and payment details will be communicated and agreed upon with the customer before order confirmation.

Customers are encouraged to retain their order confirmation and payment receipts for reference.

5. Delivery & Installation

Delivery and installation services depend on the product purchased.

Installation may be included or charged separately, depending on the item and the agreed service arrangements.

Any applicable installation fees and service details will be communicated to the customer before the order is confirmed.

Customers should ensure that the delivery location is accessible and that the furniture can be moved safely into the premises.

6. Inspection Upon Delivery

Customers are encouraged to inspect their furniture carefully at the time of delivery, before accepting the order.

Please check the following:

• The product matches the order and agreed specifications.

• The furniture is free from visible damage or defects.

• All agreed components and accessories are included.

If you notice any visible damage, missing components, or discrepancies, please notify the delivery team and contact Aura Home customer service as soon as possible.

Any issues reported will be reviewed in accordance with our Returns & Refunds Policy, Warranty Policy, and applicable consumer protection laws.

7. Delivery Delays

Although we make every reasonable effort to deliver orders within the agreed timeframe, delays may occasionally occur due to manufacturing requirements, transportation issues, weather conditions, or other circumstances beyond our reasonable control.

If a significant delay occurs, Aura Home will communicate with the customer regarding the updated delivery arrangements.

8. Order Changes & Delivery Details

Customers should ensure that their name, phone number, delivery address, and order details are accurate when placing an order.

Any request to change an order, delivery address, or scheduled delivery date should be communicated to Aura Home as early as possible.

Changes may affect the delivery schedule or applicable shipping charges.

9. Contact Us

For questions about shipping, delivery schedules, or an existing order, please contact us:

Brand: Aura Home – Furniture & Décor

Phone / WhatsApp: +20 10 30262586

Email: hometouch986@gmail.com

Location: Cairo, Egypt

We appreciate your trust in Aura Home and look forward to making your home beautiful.